Terms of service

BOYO – TERMS OF SERVICE

Last Updated: September 2026

These Terms of Service govern your use of the BOYO website and any purchases made through it.

By using our website or placing an order, you agree to these Terms of Service. Please read them before making a purchase.

1. ABOUT BOYO

BOYO is the brand name of BOYO369. BOYO369 is operated by Jarrod Myatt as a sole trader.

Website: boyoclothing369.co.uk

Our full trader and contact information can be found on the Contact Information page of our website.

2. USING OUR WEBSITE

You may use our website for lawful purposes only.

You must not misuse the website, interfere with its operation or security, introduce malicious software, or use the website for fraudulent or unlawful purposes.

We may update, change or temporarily withdraw parts of the website where reasonably necessary.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

Colours and appearance may vary slightly depending on lighting, photography and the screen or device being used.

Product availability may change without notice.

4. PRICES AND PAYMENT

Prices are displayed in pounds sterling (£) unless otherwise stated.

The total price payable, including any applicable delivery charges, will be shown before you complete your order.

Payment must be successfully authorised using one of the payment methods available at checkout.

5. ORDERS

When you place an order, you will receive an order confirmation using the contact information provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• There has been an obvious pricing or listing error
• Payment cannot be authorised
• We reasonably suspect fraudulent activity

If we cancel an order after payment has been taken, we will refund the relevant amount.

6. PRE-ORDERS AND PRE-SALES

Certain BOYO products may be offered for pre-order or pre-sale before they are ready for dispatch.

Products offered in this way will be clearly identified on the relevant product page, together with the expected dispatch information available at the time of purchase.

By purchasing a pre-order or pre-sale item, you acknowledge that the item will not be dispatched immediately.

Any stated dispatch date or period is our current estimate. If a material delay occurs, we will contact affected customers and provide appropriate options in accordance with their legal rights.

Nothing in this section affects your statutory cancellation or refund rights.

7. DELIVERY

Delivery options, estimated times and applicable charges are explained in our Shipping Policy and at checkout where applicable.

Customers are responsible for providing an accurate and complete delivery address.

Please see our Shipping Policy for further information.

8. CANCELLATIONS, RETURNS AND REFUNDS

Your rights regarding cancellations, returns and refunds are explained in our Refund Policy.

Nothing in these Terms limits or excludes any rights you have under UK consumer law.

Where applicable to an online purchase, consumers generally have the legal right to cancel within 14 days after receiving their goods and then have a further 14 days to return them after notifying us of the cancellation.

This is subject to the exceptions and conditions provided by law.

9. FAULTY OR MISDESCRIBED GOODS

Goods supplied by BOYO must meet the standards required by applicable UK consumer law.

If an item is faulty, damaged or not as described, please contact us.

Nothing in these Terms limits your statutory rights regarding faulty, damaged or misdescribed goods.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the BOYO name, branding, logos, graphics, designs, photographs, written content and other original material appearing on our website are owned by or licensed to BOYO.

They must not be copied, reproduced, distributed, commercially exploited or used without permission except where permitted by law.

11. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment providers, delivery services and social media platforms.

We are not responsible for the content or operation of third-party websites that we do not control.

Your use of a third-party service may also be subject to that provider's own terms and policies.

12. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control, except where the law provides otherwise.

13. PRIVACY

Personal information is handled in accordance with our separate Privacy Policy.

Please refer to the Privacy Policy on our website for information about how personal information is collected, used and protected.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website or applicable law.

The Terms that apply to an order will be those in effect when the order is placed, unless a change is required by law.

Any updated Terms will be published on our website with an updated revision date.

15. GOVERNING LAW

These Terms are governed by the applicable laws of the United Kingdom.

Nothing in these Terms affects any mandatory consumer protections or rights regarding where a consumer may bring legal proceedings.

16. CONTACT US

If you have any questions about these Terms, an order or BOYO, please use the contact details provided on our website.