Cancellation policy

BOYO – PURCHASE OPTIONS CANCELLATION POLICY

Last Updated: September 2026

This policy applies to BOYO products purchased through a pre-order, pre-sale or other purchase option where the product is not available for immediate dispatch.

1. CANCELLING A PRE-ORDER

You may request to cancel a BOYO pre-order or pre-sale order at any time before it has been dispatched.

If your cancellation is accepted before dispatch, you will receive a full refund for the cancelled item(s) to your original payment method.

2. AFTER DISPATCH

Once your order has been dispatched, our standard cancellation, return and refund procedures apply.

Please see our Refund Policy for full information.

Nothing in this policy affects your statutory rights under UK consumer law.

3. HOW TO CANCEL

To request cancellation of a pre-order or pre-sale purchase, please contact BOYO using the contact details provided on our website.

Please include:

• Your name
• Your order number
• The item(s) you wish to cancel

We will confirm your cancellation and arrange any refund due.

4. REFUNDS

Approved refunds will be returned to the original payment method used to make the purchase.

Once a refund has been processed by BOYO, the time taken for the funds to appear in your account may depend on your bank or payment provider.

5. DELAYS TO PRE-ORDERS

Expected dispatch information for pre-order and pre-sale products will be displayed on the relevant product page.

If there is a material delay to a pre-order, we will inform affected customers and provide appropriate options, including cancellation and a refund where applicable.

6. YOUR LEGAL RIGHTS

This policy does not limit or exclude any rights you have under applicable UK consumer law.

Your additional cancellation, return and refund rights are set out in our Refund Policy.

7. CONTACT US

If you have any questions or wish to cancel a purchase option, please use the contact details provided on the BOYO website.