Shipping policy

BOYO – Shipping & Delivery Policy

Last Updated: June 2026

At BOYO, we aim to dispatch and deliver your order as quickly and efficiently as possible.

Please read the following information regarding our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 working days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, product launches, sales events, or holidays, processing times may be extended.

2. Delivery Times

Estimated delivery times:

United Kingdom

Standard Delivery:
2–5 Working Days

Express Delivery (where available):
1–2 Working Days

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order value
  • Shipping method selected

Any applicable delivery charges will be displayed before payment is completed.

4. Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking updates are provided directly by the courier.

5. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

BOYO cannot be held responsible for delays, losses, or additional costs resulting from incorrect address information supplied by the customer.

6. Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us using the details available on our website.

While we will assist in resolving delivery issues, BOYO is not responsible for delays caused by:

  • Courier service disruptions
  • Severe weather conditions
  • Customs inspections
  • Industrial action
  • Circumstances beyond our reasonable control

7. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, customers should provide photographs of:

  • The packaging
  • The damaged product
  • Any visible courier damage

This helps us investigate and resolve issues more quickly.

8. International Shipping

International shipping may be offered to selected countries.

Customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • Local fees
  • Government charges

BOYO is not responsible for delays caused by customs clearance procedures.

9. Failed Deliveries

If a delivery is returned to us because:

  • The address was incorrect
  • The parcel was not collected
  • Delivery attempts were unsuccessful

Additional shipping charges may apply before the order can be re-dispatched.

10. Contact

For any questions regarding shipping or delivery, please use the contact information provided on our website.